Job Description
Role Summary The Sous Chef supports the Head Chef in managing daily bakery production operations, ensuring consistent product quality, team performance, and compliance with food safety standards. Key Responsibilities & KRAs KRA 1: Production & Operations • Plan and oversee daily production schedules to ensure on-time output of all baked goods • Coordinate with the Head Chef to align production with orders and seasonal demand • Monitor batch processes, proofing times, baking temperatures, and finishing stages KRA 2: Quality & Food Safety • Maintain consistent quality, taste, texture, and presentation across all products • Enforce standardized recipes, SOPs, and HACCP / food safety regulations at all times • Conduct daily quality checks on raw materials, WIP, and finished goods KRA 3: Team Supervision & Training • Supervise and assign tasks to the bakery team based on production needs and skill level • Train staff on techniques, recipes, equipment use, and hygiene protocols • Provide regular feedback and support staff development and performance KRA 4: Inventory & Cost Control • Monitor ingredient usage, minimize wastage, and ensure accurate stock management • Coordinate with procurement for timely ordering and availability of raw materials • Track yield rates and control portion sizes to meet food cost targets KRA 5: Reporting & Communication • Prepare daily production reports covering output, wastage, and operational issues • Communicate staffing concerns, supply issues, and quality deviations to the Head Chef • Coordinate with sales and logistics teams on order fulfillment and delivery timelines KRA Summary & KPIs # KRA Key Performance Indicator Target 1 Production & Operations On-time production delivery rate ≥ 95% 2 Quality & Food Safety Product rejection / food safety violations < 2% / Zero 3 Team Supervision & Training Staff competency & training completion 100% on schedule 4 Inventory & Cost Control Food cost within budget ± 2% 5 Reporting & Communication Report accuracy & submission timeliness 100%